Call or Text: (828-616-9333)

Home Safety Assessment & Aging-in-Place Modifications

A comprehensive walk-through of the home — interior and exterior — identifying fall risks, accessibility barriers, and safety concerns. Followed by a written report and hands-on installation of recommended modifications.

Winter walking hazards — pathways from car to door, steps, mailbox routes — are the #1 reason for EMT calls for older adults in snow and ice areas. Exterior assessment is a critical part of every home safety evaluation.

What We Assess

  • Interior — bathroom, bedroom, kitchen, flooring, lighting, hallways, and stairways
  • Exterior — walkways, entry, steps, path from car to door, and winter hazard areas
  • Emergency preparedness and overall safety readiness

Common Modifications Installed

  • Grab bars in bathrooms and hallways
  • Handrails on steps and stairs
  • Entry ramps and threshold modifications
  • Improved lighting and night lights
  • Non-slip treatments and surface changes
  • Door hardware and lever handles

Why this matters

1 in 4

Adults 65+ fall each year

60%

Of falls happen at home

Schedule an Assessment

Add-On Services

  • Seasonal home safety checks — spring & fall
  • Pre-surgery home preparation
  • Post-hospitalization home setup
  • Light home maintenance
  • Storm response & winter preparation

Who needs this service

The older adult living independently

Needs help navigating healthcare systems, attending appointments, understanding benefits, and someone trusted to call when something goes wrong.

The out-of-area adult child

Lives in Charlotte, Atlanta, or Ohio. Needs a trusted local set of eyes, someone to attend appointments, handle discharge coordination, and report back reliably.

Care Coordination & Advocacy

Local, boots-on-the-ground support navigating complex systems on behalf of older adults and their families. We are your coordinator, navigator, and advocate — not a caregiver or personal care provider.

What This Includes

  • Initial needs assessment and care plan development
  • Hospital discharge coordination
  • Medical appointment attendance and advocacy
  • Agency coordination — VAYA Health, Partners Health Management, DSS, AppHealthCare, UNC Health, Atrium Wake Forest Baptist, Ashe Memorial Hospital, Blue Ridge Regional Hospital, and Charles A. Cannon Jr. Memorial Hospital
  • Family communication and regular updates
  • Crisis response and problem solving
  • Connecting clients to community resources

Add-On Services

  • Medical transportation — non-medical transport to appointments
  • Appointment accompaniment — second set of ears and family advocate
  • Hospital discharge transport and home setup
  • Church and community transportation
  • Pre-appointment preparation
  • Monthly written family reports
  • Veteran services navigation
  • Estate sale and downsizing coordination
  • Mail and bill monitoring

This service does not include hands-on personal care such as bathing, dressing, or medication administration. If your loved one requires those services, we will help coordinate with licensed home care agencies in our service area.

Estate & Document Organization

Hands-on help locating, organizing, and filing critical documents — and setting up a digital system that gives families access when they need it most. Every new client receives a physical flash drive with their complete collection.

Documents We Organize

  • Will, trust, and estate documents
  • Property deeds and titles
  • Insurance policies — life, health, home, auto
  • Financial account information and beneficiaries
  • Medical records and advance directives
  • Medicare and Social Security documentation
  • Veterans benefits documentation
  • Emergency contacts and key relationships

Digital Account & Password Organization

We help clients organize their digital accounts, usernames, and passwords — and assist with setting up Easeenet, a secure digital vault built specifically for older adults. The account stays on file with HCSS so family can always call to confirm what was organized.

What you get

Organized binder or filing system
Flash drive with complete collection
Easeenet digital vault setup
Master document checklist
File maintained on record with HCSS
Get Organized Today

Wellness Check-In & Neighbor Care Services

Regular contact and practical support that keeps older adults connected, safe, and cared for between major service events.

Wellness Check-In

Scheduled phone calls and in-person wellness visits confirming the client is safe and well. Check-in calls are scripted, personal, and approximately 15 minutes. Regular updates to out-of-area family members.

Neighbor Care & Errand Service

Grocery delivery, Walmart pickup orders, prescription runs, and winter storm supply delivery using truck and trailer. Salt delivery, storm welfare checks, and same-day urgent errands available.

Medical Transportation & Appointment Advocacy

Non-medical transportation to medical appointments, therapy, pharmacy, and community activities — combined with full appointment advocacy. We go inside, take notes, ask questions the client forgets to ask, and communicate a plain-language summary to out-of-area family after every visit.

High Country Senior Services provides non-medical transportation only. We are not a medical transport company and do not provide emergency medical transportation. We serve as a family advocate and second set of ears during appointments.

What Appointment Advocacy Includes

  • Accompany client inside the appointment
  • Serve as a second set of ears and advocate
  • Take notes on diagnosis and instructions
  • Ask questions the client forgets to ask
  • Post-appointment family summary call or email
  • Ensure discharge instructions are understood
  • Prescription pickup on the way home

More than just a ride

Most families don't just need someone to drive Mom to the doctor. They need someone who goes IN, understands what was said, and calls them afterward with a plain-language summary. That's what we provide.

We accompany clients inside
Family gets a full summary after
Available for all service areas
Hospital discharge transport available
Schedule Transportation

Who this serves

New homeowners relocating to the High Country
Seasonal residents returning each spring
Retirees purchasing second homes
Out-of-state families buying homes for aging parents
Short-term rental property owners
Property management companies

High Country Home Readiness Program

The High Country has a large and growing second home, seasonal resident, and retirement relocation market. Every new homeowner — especially older adults relocating from Florida, Atlanta, or the Northeast — needs a professional safety assessment before they settle in.

Property management companies have maintenance teams. They have cleaning crews and contractors. What they don't have is a certified aging-in-place specialist who produces formal written safety assessment reports for their clients.

That's the gap we fill. We are the expert resource your realtor, builder, or property manager has been missing.

Services Under This Program

  • New homeowner safety assessment — comprehensive written report
  • Seasonal opening check — confirm home is safe before arrival
  • Seasonal closing check — prepare home safely for vacancy
  • Annual property safety review — bulk pricing for management portfolios
  • Realtor and builder partnership program — complimentary assessment as client value-add
Partner With Us

Choose the Level of Support That Fits Your Family

All plans are private pay · No insurance required · Initial consultation always free

Essential
Peace of Mind
Regular contact and local eyes on the ground for families living out of the area.
4 weekly wellness check-in calls/month
1 scheduled wellness visit/month
Monthly family update call or email
Crisis response coordination
Emergency contact binder
Digital visit log (shared Google Doc)
Add-on services at standard rates
Premier
Complete Care
Comprehensive ongoing support for complex care situations and high-need clients.
Everything in Full Support
2 scheduled wellness visits/month
Quarterly written family report
Quarterly home safety review
Home modification warranty check
Veteran benefits navigation
Expanded errand & transportation
First priority urgent response

Not sure which plan fits? The initial consultation is always free. Call or text Martin at (828-616-9333) and we'll figure out the right level of support together.

What We Do Not Provide

High Country Senior Services does not provide hands-on personal care of any kind. We are not a home care agency, caregiver service, or sitting service. We do not provide:

  • Hands-on personal care of any kind
  • Bathing, showering, or grooming assistance
  • Toileting or incontinence care
  • Dressing or undressing assistance
  • Feeding or meal assistance requiring physical contact
  • Transfer assistance — moving a client from bed to chair or supporting ambulation
  • Extended caregiver or companion sitting services
  • Dementia supervision or memory care services
  • Medication administration of any kind
  • Any service requiring physical contact with the client to support bodily functions

If your loved one requires hands-on personal care, we are happy to help coordinate with licensed home care agencies in our service area who provide those services.

Ready to Get Started?

Schedule a free consultation — no paperwork, no waitlist, no obligation.

High Country Senior Services is a private-pay care coordination and home safety company. We are not a licensed home care agency, medical provider, or personal care service. Our services are non-medical in nature and do not include hands-on personal care, skilled nursing, or medication administration. We work alongside licensed healthcare providers and home care agencies to support older adults and their families.